High-quality products tailored for wholesalers and distributors worldwide.
China Loong Trucks Co., Ltd. supplies commercial vehicles, special-purpose trucks, semi-trailers, truck chassis, and spare parts to international B2B buyers. The following ordering process is designed to clarify product requirements, commercial terms, production arrangements, delivery, and after-sales communication. Specific terms are confirmed according to the product, order quantity, destination, and customization requirements.
Please send us an inquiry describing the vehicle or component you need. Our product range includes cargo trucks, dump and tipper trucks, tractor trucks and tractor heads, tanker trucks, cement trucks, refrigerator trucks, sewage suction trucks, high-altitude operation trucks, pickup trucks, light trucks, semi-trailers, truck chassis, special-purpose vehicles, and truck spare parts.
To help us recommend a suitable model and prepare an accurate quotation, please provide as much of the following information as possible:
Reference photographs, drawings, specification sheets, and samples of required spare parts may also be submitted to reduce the risk of misunderstanding.
After reviewing the inquiry, China Loong Trucks Co., Ltd. will discuss the available configuration and customization options with the buyer. Technical recommendations may be provided based on the intended use, road conditions, climate, payload requirements, destination regulations, and transport limitations.
The quotation will be prepared according to the confirmed vehicle specification, optional equipment, quantity, customization, packaging, delivery destination, and applicable trade terms. Depending on the order, the quotation may state:
Quotations are based on the information available at the time of issue. Changes to specifications, quantities, material requirements, exchange conditions, freight costs, or delivery arrangements may require a revised quotation.
Before an order is accepted, both parties should confirm all essential commercial and technical details. These may include the product model, chassis configuration, dimensions, capacity, materials, components, optional systems, color, branding, accessories, spare parts, packaging, documentation, and delivery terms.
Where a customized body, tank, trailer, or special-purpose system is required, drawings or technical documents may be submitted for approval. The buyer should review these documents carefully and provide written confirmation before production begins.
The final order is normally recorded through a sales contract, purchase order, pro forma invoice, technical agreement, or another mutually accepted document. Production and procurement will be arranged only after the required order documents and payment conditions have been confirmed.
Payment terms are determined according to the order value, product type, customization level, production schedule, and commercial agreement. The payment method, currency, payment stages, beneficiary information, and due dates will be stated in the applicable contract or pro forma invoice.
Buyers should make payments only to the bank account formally specified by China Loong Trucks Co., Ltd. If any request to change payment details is received, the buyer should verify it with an authorized company representative through an established communication channel before transferring funds.
Bank charges and related transaction costs will be handled according to the agreed terms. Production, document release, or shipment may depend on receipt of the applicable payment at the relevant order stage.
Production or vehicle preparation will proceed according to the confirmed specification and order documents. The schedule depends on the product configuration, chassis or component availability, customization requirements, order quantity, and production conditions. Any estimated completion date is subject to confirmation and may be updated if approved specifications change or circumstances outside reasonable control affect the schedule.
During the order process, we may communicate with the buyer regarding technical details, component selection, drawings, or necessary adjustments. When appropriate, production photographs or videos may be provided for order-status reference.
Products will be checked against the confirmed order requirements before dispatch. Depending on the product and agreement, the review may cover configuration, dimensions, appearance, operating functions, accessories, identification information, and shipping preparation. If the buyer requests a third-party inspection, the scope, timing, access arrangements, and related costs must be agreed upon in advance.
Any requested change to a confirmed order must be submitted in writing. China Loong Trucks Co., Ltd. will evaluate whether the change is technically and commercially feasible. Changes may affect pricing, component availability, production progress, delivery timing, packaging, or freight arrangements.
Customized vehicles, trailers, bodies, tanks, chassis configurations, and specially sourced components may not be changeable or cancellable after procurement or production has started. Any cancellation or modification will be handled according to the confirmed contract and the actual costs already incurred.
Packing and vehicle protection will be selected according to the product type and transportation method. Complete vehicles and trailers may require transport protection suitable for roll-on/roll-off, break-bulk, container, flat-rack, or land delivery. Spare parts and detachable components may be packed in cartons, crates, pallets, or other appropriate export packaging, depending on their size, weight, and handling requirements.
The shipping method will be arranged according to the order dimensions, destination, budget, port conditions, and buyer requirements. Freight quotations and shipping schedules may change before booking and remain subject to carrier availability and confirmation.
Unless otherwise agreed, the buyer is responsible for verifying local import rules, customs duties, taxes, registration requirements, road-use requirements, and any destination-specific permits. We can prepare the commercial and shipping documents specified in the confirmed order, but documentation requirements should be communicated before shipment.
Shipping information will be provided after dispatch when available. Transit times are estimates supplied by logistics providers and may be affected by port operations, customs procedures, carrier schedules, weather, route changes, or other circumstances beyond the seller’s direct control.
The buyer should inspect the vehicle, trailer, chassis, or spare parts promptly after arrival. The package condition, product quantity, visible appearance, model, accessories, and shipping documents should be checked before use or installation.
If damage, shortage, or a specification discrepancy is discovered, the buyer should notify China Loong Trucks Co., Ltd. promptly and provide the order number, product identification, a clear description of the issue, and supporting photographs or videos. For transport-related damage, the buyer should also record the condition with the carrier or local delivery agent and retain the relevant evidence.
Products should be operated, installed, and maintained in accordance with the applicable instructions and proper commercial vehicle practices. Loads, operating conditions, fuels, fluids, replacement parts, and maintenance intervals should be suitable for the specific vehicle or component.
After-sales inquiries are handled according to the confirmed order terms and the nature of the reported issue. To support an efficient review, please provide the contract or invoice number, vehicle or part identification, operating details, maintenance information, and clear visual evidence.
After reviewing the available information, our team will communicate the recommended next steps. Depending on the circumstances and agreed terms, support may include technical guidance, troubleshooting information, identification of replacement parts, or assistance with parts ordering. Availability, cost, and delivery of replacement components are subject to product details and confirmation.
Regular communication helps us support long-term cooperation. Buyers are encouraged to contact China Loong Trucks Co., Ltd. when planning repeat orders, fleet additions, configuration changes, or spare-parts purchases so that compatibility and order requirements can be reviewed in advance.
China Loong Trucks Co., Ltd. manufactures and supplies commercial trucks, special purpose vehicles, semi-trailers, truck chassis, and spare parts. We offer OEM, ODM, and customization support for cargo transport, construction, logistics, and municipal applications.